Transaction Policy

Mode of Refund:
You acknowledge and understand that refund may be made in the form of a credit note/ voucher such that it may be used for future travel subject to terms applicable thereon or may be done in cash. In all cases, mode of refund (credit note or cash) is dependent upon the Travel Agent and/ or Service Provider as the case may be.

Indemnification & Restrictions On Refund:
The Customer agrees to indemnify, defend and hold harmless BOOKMYTRIPHOLIDAYS, its affiliates and their respective officers, directors, lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by such indemnified persons, that arise out of, result from, or may be payable by virtue of, any breach of any representation or warranty provided by the User, or non-adherence of any covenant by the Customer.

BOOKMYTRIPHOLIDAYS reserves its right to hold or forfeit the refund if it found the Customer violating any of the T&Cs
How to contact us, request access to your personal data or contact us with questions or feedback?
If you have a question, comment, or complaint or wish to access a copy of your personal data or to correct it if you believe it is inaccurate, you may contact us at [email protected]
We are offering special packages tailored to the needs of individual clients for them to enjoy full benefits of services offered with special advantages and value added services.

Browser controls
Most browsers will allow you to see what cookies you have, and delete them on an individual basis or block cookies from any particular or all websites. Be aware that any preference you have set will be lost if you delete all cookies, including your preference to opt-out from cookies, as this itself requires an opt-out cookie to have been set. Also, this may also lead to unavailability of some services.

Email Communications
BMTHmay also use tracking technologies to determine whether you have read, clicked on, or forwarded certain email communications which BMTH sends to you, to make its communications more helpful and interesting. If you do not wish BMTH to confirm whether you have opened, clicked or forwarded its communications, you will need to unsubscribe, as it is not possible for BMTH to send these emails without tracking enabled. Registered subscribers can unsubscribe following the instructions in the individual email communications you receive from BMTH.

What Personal Data shall we collect?
a. We collect the following personal and sensitive information from you when you transact through us:
Name, gender, age and date of birth
Contact information such as address, email, and mobile phone number
Country of residence
Payment Details like Credit Card / Debit Card details along with their expiry date ( billing address in case of international debit / credit card ).
Passport Number & frequent flyer number (wherever needed)
Family details/information (for example, your marital status and dependents)
Postings or messages on any blogs, forums, platforms, wikis or social media applications of BOOKMYTRIPHOLIDAYS & third parties
IP address, browser type and language, your access times
Information in any complaints you make
Details of how you use our products and services
Details of how you like to interact with us ( through email, SMS or whatsapp ) and other similar information relevant

If you choose not to provide, or object to us processing the information we collect, we may not be able to process your instructions or continue to provide some or all of our services to you (including our clients)Personal information of other customers/users/travelers

If you provide personal information to us regarding individuals other than yourself, you agree

To inform the individual about the content of this privacy policy
To obtain any legally-required consent, for the collection, use, disclosure, and transfer (including cross-border transfer) of individual's personal information, from the individual in accordance with the legal and regulatory requirements

This Privacy Policy was last updated on 13th November 2021.
BOOKMYTRIPHOLIDAYS, respects your (customers - hereafter referred as "you" or "user") privacy and values our relationship with our business partners, clients, third parties having contractual relationship with BMTH (hereafter referred to as "third party" or "service provider"), and any party who purchases/intend to purchase/inquire about any product(s) and/or service(s) made available by BMTH through any of BMTH' s customer interface channels including Website, mobile site, mobile app & offline channels including Offices (collectively referred herein as "Sales Channels"). We are committed to protecting your personally identifiable information (hereafter referred as "information" or "personal information" or "personal data" or "special category of personal data") by handling it responsibly and safeguarding it using appropriate technical and organizational measures.

We want to assure you that we follow appropriate standards when it comes to protecting your privacy on our Sales Channel. This policy outlines the types of personal information collected on our Website, how this data is used/processed and safeguarded as well as how users may exercise their rights with respect to personal information.

This Privacy Policy applies to, BMTH company social pages / handles , communications and services ("Services"), including off-site Services, such as our email services, customer care and support services and the "Contact us"; "BMTH" and "Share on" plugins on our digital / socail properties.

By using or accessing the Website or other Sales Channels, the user hereby agrees with the terms of this Privacy Policy and the contents herein.

This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that the information and privacy practices of BMTH's business partners, advertisers, sponsors or other sites to which we provide hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties.

In case you book travel services on behalf of your family or a minor, you agree:
To inform the individual about the content of this privacy policy
To obtain any legally-required consent, for the collection, use, disclosure, and transfer (including cross-border transfer) of individual's personal information, from the individual in accordance with the legal and regulatory requirements
In such a scenario, BMTH will be acting as data processors while your respective employer, contractor, business partner, affiliate shall be acting as the data controller. It will be the obligation of the data controller to seek consent of the end customer.

By using this Website, you agree to BMTH's use of cookies as described in this Cookie Notice.

Cookie Notice
This Website ( ) uses cookies to improve the user experience and ensure that it is functioning effectively, and on occasion also to provide marketing information or advertise online, either directly or through third party vendors.
In order to provide you with a more personalized and responsive service, BMTH needs to remember and store information about how you use this Website. This is done using small text files called cookies. Cookies contain small amounts of information and are downloaded to your computer or other device by a server for this Website. Your web browser then sends these cookies back to this Website on each subsequent visit so that it can recognize you and remember things like your user preferences. You can find below more detailed information about cookies.

Social buttons
The Website contains 'social buttons' to enable users to share or bookmark web pages. These are buttons for third party social media sites and these sites may log information about your activities on the Internet including on this Website. Please review the respective terms of use and privacy policies of these sites to understand exactly how they use your information.
BMTH may modify or amend this Cookie Notice from time to time at its discretion. When BMTH makes a change to this notice, it will amend the revision date at the top of this page, and such modified or amended Cookie Notice shall be effective to you and your information as of that revised date. BMTH encourages you to periodically review this Cookie Notice to be informed about how it is using cookies.
Please contact BMTH through email: [email protected] , if you would like more detailed information on the cookies that we use.